It is said we live in an “App economy” in which more enterprise applications lead to higher levels of productivity. But many CIOs are beginning to think they have app overload. Rather than getting more work done, the constant switch between apps may be reducing workplace productivity.
In fact, a medium-sized enterprise can have as many as 600 applications. There may be one for customer relationship management, one for warehousing and logistics, another HR, perhaps one for procurement and so on. Many of these are not compatible with one another, to the point where some tasks are still manual.
1. Centralized control leads to the best experience for customers.
When teams across the organization select their own apps, it does not always result in the kind of company-wide flow of information needed to accelerate productivity. Today, CIOs and CTOs are expected to introduce the most innovative technology for the greatest business value. It makes sense that technology decisions should be made or reviewed at their level.
2. Compatible digital processes reduce operating costs
Contrary to popular belief, you can have too many enterprise applications, resulting in unproductive work environments. Employees may get confused or distracted, which leads to mistakes. A drop in productivity and an increase in negative user experience simply adds to the overall technology cost, rather than reducing it as promised.
3. More apps may not deliver the competitive advantage you seek
Instead of upgrading or adding applications, consider looking for a digital process automation and collaboration platform that offers:
- Usability across business processes.
It should be able to manage multiple business processes without significant customization.
- Improved user experience.
The platform’s ability to increase customer experience is key to enhancing productivity.
- Capabilities beyond basic workflow automation.
Having a platform that can do more does away with the need to have multiple tools. For example, consider one that allows you to digitize your own documents, collaborate with internal and external users, while editing and managing Word documents.
- Ease of implementation.
To improve speed to benefit, the platform should not require significant change management, thereby lowering workplace resistance.
- Cost of ownership.
Find a platform that allows you to expand usability across business processes but keeps the cost of ownership low.
A clean digital environment begins with a single platform.
You can boost productivity and reduce costs by using an integrated platform that allows you to collaborate across processes.
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